Troubleshooting on Doodle Dragon Studio

Export fails or produces a broken file

Mon, 01 Jan 0001 00:00:00 +0000

Video export stops part-way through

Most likely: the app was backgrounded. Video rendering happens on your device and needs the app in the foreground. Switching apps, locking the screen, or answering a call can stop it. Start the export, put the phone down, and leave it alone until it finishes.

Second most likely: not enough free storage. A ten-page video with narration can need a gigabyte or more of working space, on top of the finished file. Free up space and try again.

I paid but Studio Plus is not active

Mon, 01 Jan 0001 00:00:00 +0000

Try this first

Open Account → Plan and credits and tap Restore purchases. This is the fix for the large majority of cases, especially after reinstalling the app, changing phone, or signing in again.

Wait a minute or two afterwards. Store confirmations are not always instant.

Check you are on the right account

Two accounts are involved and they are not the same thing:

Your app store account — Apple ID or Google account. This is who paid.
Your Doodle Dragon sign-in — Google or Apple sign-in inside the app. This is who the entitlement is attached to.

If you purchased with one Apple ID and are signed into the app with a different one, restore will not find the purchase. Sign out of the app, sign back in with the account you used originally, and restore again.

My projects have disappeared

Mon, 01 Jan 0001 00:00:00 +0000

First: check the trash

Deleted projects go to Projects → Trash, not straight to oblivion. Library assets also have a Trash. Deleted pages do not: their media remains in Library, but the page text and layout cannot currently be restored.

Where projects actually live

Projects are edited from the app’s private storage on your device. A server copy exists only if you signed in and explicitly backed that project up with Studio Plus.

An AI generation failed or was refused

Mon, 01 Jan 0001 00:00:00 +0000

Your credits come back automatically

Before anything else: if a generation failed, was refused on safety grounds, or came back empty or corrupt, the credits reserved for it are returned automatically. You do not need to ask, and you should see your balance restored on the Plan and credits screen.

The one case that is not refunded is a generation that succeeded and you simply did not like. See write a better prompt — it is cheaper than rerolling.

Camera, microphone, and photo permissions

Mon, 01 Jan 0001 00:00:00 +0000

You can refuse all of them

The app is built so that denying a permission never bricks it. Refuse everything and you can still draw on the canvas, build projects, write, lay out pages, and export. Permissions are requested at the moment you tap something that genuinely needs one, not in a wall at startup.

What each permission is for

Permission	Used for	If you refuse
Camera	Taking a photo, or photographing a paper drawing	Import from your gallery, or draw on the canvas
Photos	Importing pictures and video clips	Use the camera, or draw on the canvas
Microphone	Recording your own narration	Import an audio file, or skip narration

We do not ask for location, contacts, or anything else.