Doodle Dragon Studio

I paid but Studio Plus is not active

Fix a subscription that will not unlock, credits that have not appeared, and restore purchases after reinstalling or changing phone.

2 min read

Try this first

Open Account → Plan and credits and tap Restore purchases. This is the fix for the large majority of cases, especially after reinstalling the app, changing phone, or signing in again.

Wait a minute or two afterwards. Store confirmations are not always instant.

Check you are on the right account

Two accounts are involved and they are not the same thing:

  1. Your app store account — Apple ID or Google account. This is who paid.
  2. Your Doodle Dragon sign-in — Google or Apple sign-in inside the app. This is who the entitlement is attached to.

If you purchased with one Apple ID and are signed into the app with a different one, restore will not find the purchase. Sign out of the app, sign back in with the account you used originally, and restore again.

The purchase went through but credits show zero

The entitlement and the credit grant are separate. If the plan shows active but credits show zero, force-close the app and reopen it. If it is still zero after a few minutes, email us with your account email and the approximate purchase time.

“The purchase completed, but access is still syncing”

This message means the store confirmed payment but the entitlement has not propagated yet. It normally clears within a couple of minutes. Pull down to refresh the Plan screen. If it persists for more than an hour, contact us.

I was charged twice

Store billing is handled entirely by Apple or Google — we never see or process your card. Duplicate charges have to be resolved with them:

  • Apple — reportaproblem.apple.com
  • Google Play — Play Store → profile → Payments and subscriptions → Budget and order history

I cancelled but I am still being billed

Cancelling must happen in your app store, not in our app. Check Settings → your name → Subscriptions on iOS, or Play Store → profile → Payments and subscriptions → Subscriptions on Android. If it still shows active there, cancel it there.

Heads up Deleting your Doodle Dragon account does not cancel your subscription. Cancel in your app store first. See manage your subscription.

Nothing here worked

Email support@mcntech.com with:

  • the email address on your Doodle Dragon account;
  • whether you bought on iOS or Android;
  • the approximate date and time of purchase;
  • your app store order or transaction ID if you can find it.

We can look up the entitlement from that.